|
|
 |
|
|
|
|
|
|
|
|
 |
|
|
|
Welcome to the Frequently Asked Questions (FAQ page). Below, we have tried to answer the most common questions visitors to this our Web site may have. If you find that your question is not answered on this page, please Email us at info@puppetgallery.com or call us at 408-353-1836.
|
|
|
QUESTIONS
|
|
|
- What if I am unhappy with my purchase after I receive it in the mail?
- How do I get the 10% discount on my order?
- If I decide to pay for my purchase with a check, what do I do?
- If I decide to pay for my purchase with a Money Order (or Cashier’s Check), what do I do?
- If I want to make a purchase with a Purchase Order, what do I do?
- Can I have my order shipped via FedEX?
- Do you ship to other countires and, if so, what is the shipping charge?
|
|
|
ANSWERS
|
|
|
- Return the item(s) to us in new (unused) condition. We will refund what you paid for the item(s) plus the shipping you paid to have the item(s) sent to you. Sorry, we cannot refund special handling shipping charges such as Express or Overseas.
- Our Shopping Cart automatically keeps a running total your order and a 10% is applied as soon as the amount reaches $100 (not including shipping charges or sales tax).
- Select ‘Mail us a Check’ from the Shopping Cart Payment options. You will be asked to wait for a Confirmation Receipt that will tell you the exact amount to write your check for, who to make it payabe to, and where to send it. When your check clears our bank, we will send your order and Email you the shipping notification.
- Select ‘Money Order’ from the Shopping Cart Payment options. You will be asked to wait for a Confirmation Receipt that will tell you the exact amount to make the Money Order for, who to make it payable to, and where to send it. When we receive your Money Order, we will send your order and Email you the shipping notification.
- Select ‘Purchase Order’ from the Shopping Cart Payment options. You will be asked to wait for a Confirmation Receipt that will include all the details that you will need to request a Purchase Order from your institution. You are not making a committment of any kind. You are merely requesting a quote so that a Purchase Order may be generated if approved. The Confirmation Receipt is the document that you should give to your Purchasing Department or agent. When we receive (by FAX or Mail) a copy of the actual Purchase Order, we will send the order to the address indicated and set up a Net 30 account.
- No. We do not ship via FedEX. Our standard shipping is USPS Priority or USPS Express. We also ship large items such as our Classroom Puppet Stage via UPS Ground.
- Yes, we ship to other countries. The exact cost of shipping will depend upon the exact weight of your order. Our standard international shipping is USPS Global Priority or USPS Global Express. The Shopping Cart will calculate an estimate of shipping charges but you should wait for the Confirmation Receipt for the exact amount.
|
|
